Return and Refund Policy

We want you to be satisfied with your purchase. If you have an issue with your order, please contact us as soon as possible and we will review your request.

90-Day Money-Back Guarantee

Try Calmora for up to 90 days. If you are not happy with it, or if your order arrives damaged or faulty, email info@calmoralabs.com with your order number. We will send you a replacement or refund you in full. You do not need to send an opened bottle back.

Returning Unopened Items

Unopened items in their original packaging can be returned within 90 days of delivery. Email info@calmoralabs.com first and we will send you the return instructions. Return shipping is paid by the customer. Once we have received your return, we will refund you to your original payment method within 14 days.

Opened or used bottles cannot be sent back as a return. If you have a problem with an opened bottle, contact us and we will resolve it as described above.

Return address:

Recipient: Jiazhicheng
Phone: +8617620399933
Room: B203
Street: Guanghong Center, Pinghu Street, Longgang District
City: Shenzhen
Province: Guangdong
Country: China

Items returned without first requesting a return may not be accepted.

Cancellations and Refund Requests

If you wish to cancel an order or request a refund, please contact us as soon as possible.

Once an order has been processed, cancellation may no longer be possible. However, we review cancellation and refund requests on a case-by-case basis.

Depending on the circumstances, we may approve a full or partial refund even if the order has already been paid for, processed, shipped, is in transit, or has been delivered.

Any refund approved outside our standard return process is provided at our discretion and does not create an obligation to approve similar requests in the future.

Cancelling a subscription will stop future subscription orders, but it does not automatically cancel an order that has already been placed or processed. Please review the Cancellation Policy provided at checkout for more information.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.

Please provide your order number and, where appropriate, photos or other information showing the issue so that we can review it and determine the appropriate solution.

Depending on the circumstances, we may offer a replacement, partial refund, full refund, or another appropriate resolution.

Non-Returnable Items and Exceptions

Certain products may not be eligible for return due to their nature or applicable laws. This may include products that are perishable, personalized, or sealed products that are not suitable for return for health or hygiene reasons once opened.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange an item, please contact us first so we can confirm whether an exchange is available for your order.

Where an exchange is not available, you may return the original item if it meets the applicable return requirements and place a new order for the replacement item.

European Union Consumer Rights

If you are a consumer in the European Union, you may have a legal right to cancel an online purchase within 14 days of receiving the goods without providing a reason, subject to applicable legal exceptions.

Certain products are excluded from the right of withdrawal, including some goods that are sealed for health or hygiene reasons and have been unsealed after delivery.

Where the EU right of withdrawal applies, the customer may be responsible for the direct cost of returning the goods where this has been properly disclosed before purchase.

Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.

Refunds

Once we receive and inspect a returned item, we will notify you whether your refund has been approved.

If your refund is approved, it will be issued to your original payment method. Processing times may vary depending on your payment provider, bank, or card issuer.

For refunds approved without a physical return, the refund will be processed according to the specific resolution agreed with you.

If you have not received an approved refund after the applicable processing period, please contact us at info@calmoralabs.com.

Contact Us

If you have any questions about returns, cancellations, or refunds, please contact us at info@calmoralabs.com.